Terms and Conditions
Privacy Policy and Terms and Conditions for A2P SMS Messaging
Effective Date: 23/01/2024
Top of the Line Cleaning Inc(referred to as “we,” “us,” or “our”) is committed to protecting your privacy and providing a transparent and secure experience for our customers. This Privacy Policy and Terms and Conditions outlines the practices and policies regarding the use of Application-to-Person (A2P) SMS messaging to communicate with our clients. By engaging with our services and SMS communications, you agree to the terms outlined below.
- Collection and Use of Information
When you interact with us, we may collect and use the following information for SMS communication purposes:
- Personal Information: Including but not limited to your name, phone number, and any information you provide while requesting a quote, scheduling services, or communicating with us.
- Communication Data: Details about your interactions with our SMS messages, such as message delivery, response rates, and opt-in/opt-out preferences.
We use this information solely to:
- Send service updates, reminders, and confirmations.
- Provide promotional offers or discounts.
- Respond to your inquiries and requests.
- Consent and Opt-In
By providing your phone number and opting in to receive SMS messages, you consent to receive automated messages related to our services. These may include:
- Appointment reminders and updates.
- Special offers or promotions.
- Notifications regarding your service requests.
- Opt-Out Policy
You have the right to opt out of receiving SMS messages at any time. To unsubscribe, you can reply to any of our messages with the word “STOP.” Upon doing so:
- You will no longer receive automated SMS communications from us.
- You may still receive non-promotional communications related to any ongoing or pending service requests.
If you experience issues with unsubscribing, please contact us directly at (716) 477-3592 or info@topofthelinecleaninginc.com.
- Data Security
We implement reasonable security measures to protect your personal information and SMS communication data. While we strive to ensure the safety of your data, no method of transmission over the internet or mobile networks is entirely secure. As such, we cannot guarantee absolute security.
- Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with:
- Third-party service providers assisting in delivering SMS services (e.g., telecommunications companies or software platforms).
- Authorities or legal entities if required to comply with applicable laws, regulations, or legal processes.
- Message Rates and Frequency
Standard message and data rates may apply based on your mobile carrier’s plan. Message frequency will vary depending on your interaction with our services, including:
- Service confirmations and updates.
- Marketing and promotional messages (if opted in).
- Modification of Terms
We reserve the right to modify this Privacy Policy and Terms and Conditions at any time. Changes will be communicated through our website or SMS updates. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.
- Contact Us
For questions or concerns about this policy or to request assistance, please contact us at:
Top of the Line Cleaning Inc
Address: Buffalo, NY
Phone: (716) 477-3592
Email: info@topofthelinecleaninginc.com
Thank you for choosing Top of the Line Cleaning Inc. We value your trust and are committed to delivering exceptional service with respect for your privacy.